When you place an order, please review our policies below:

Payments

We accept Visa, M / C, Discover Card, Check, Money Order, PayPal or Bank Transfer (please contact us for the last 2 options)

Checks or money orders require a 21 day hold period before being shipped.

All charges are in Canadian dollars.

Delivery

Delivery times vary depending on the shipping destination. These are only estimated delivery times.

    Shipping to Quebec: 3 to 5 working days. (if in stock)

    Outside the Province of Quebec (in Canada): 5 to 9 working days. (if in stock)

Standard shipping is CAD $ 85.00 for Canada.

Free shipping on orders over CAD $ 7,500.00.

Time limit

Once paid, your order will be shipped and you will receive a shipping confirmation and / or tracking number. It is important to be aware, certain rights may apply for certain remote destinations (Northwest Territory as an example), and it is the customer's responsibility to pay all applicable duties, tariffs and taxes to receive their order once the package has been received. arrived in his country of destination.

Rejected items (claimants on delivery, and returned to fantic Canada) will be subject to the standard return policy, plus a 15% restocking administration fee (provided the packaging is not damaged.

Please Note: Fantic Canada from Emobilite.ca is not responsible for orders sent to the wrong address due to incorrect address provided by customers, delays due to weather conditions, delays for you to pick up your package, if the case, or lost or stolen orders sent without tracking according to customer's request. Please allow time for your order to arrive.

Processing time

All orders are dispatched within 36-72 hours (if in stock) of payment processing. Your credit card debit on your statement will appear as Fantic Canada from Emobilite.ca. Certain delays may apply and we will notify you by email or phone of any delays or back orders.

Online order

After placing your order online, you will receive a confirmation email regarding your order. If you have not received an email confirmation within 12 hours of placing your order, please check your spam folders or call us to confirm the order details.

Order cancellation

If you have placed an order and need to cancel, please email us from the email you placed it with, including full name, first name and last name, within 24 hours following your order. If your cancellation request is received after 24 hours, there is no guarantee that your order can be stopped on time, AND YOUR ORDER MAY ALREADY BE PROCESSED AND SHIPPED. The standard return policy will then apply. (But a restocking fee will apply, and ensure the original packaging is intact, if other fees may apply)

Order delays

I placed my order and still haven't received it after the estimated delivery time. What to do?

If after the estimated delivery time and you have not yet received your item, please be patient as this can happen for a variety of reasons: weather conditions from your local delivery service or customs delays.

Your order may be pending with the delivery company (loaned between pickups by you) in your destination province in Canada. We suggest you give it a little more time, but feel free to give us a call and we can track your order and see what happened and why the delay.

Since some issues are beyond our control and more time may be required, we always do our best to get your order to you as soon as possible and will communicate the status of your order to keep you informed.

Lost orders

If you think an order is lost, we'll contact our delivery department to find out what happened. Once we have confirmation that it has been abandoned or lost due to some fault after a 10 day working period. We will resend your order to you at no additional cost to you, if the investigation shows an error (which was initially insured).

Warranty and product returns

We are proud of our Fantic Canada product from Emobilite.ca ™ and offer one of the best warranties in the business. All Fantic Canada Ebikes from Emobilite.ca ™ are backed by a 90 day warranty to cover manufacturing defects. This will include stitching, fabric integrity and stitching. Please Note: We do not cover normal wear and tear, improper use, or garment maintenance failure.

If you have a product that has a warranty issue, please contact us immediately to have it resolved. All exchanges require that the product be sent to us, along with proof of purchase and a return authorization code.

The following conditions apply to all returns:

To return a product, please contact us to obtain a Return Authorization Code (RAC). This code must be displayed on the outside of the returned package. This will help us clarify the reason and process for your return. Items must reach us within 10 days of issuance of the CAR. After 10 days, a new RAC is required. Also speak to the representative, as restocking fees may apply, it is important to communicate before returning anything, this must be authorized by us.

If an item is defective within the warranty period, we will exchange the product for the same item free of charge or send you to an authorized representative for evaluation and repair.

Items that may have warranty defects after 30 days and up to the condition of the product (depending on the model) will be repaired at no cost to you. Any defect after 90 days is assessed on a case-by-case basis.

If you want to return an item within the first 10 days and your item is new and returned unopened, we will refund the full amount you paid less a 15% restocking fee and you will be required to pay all shipping charges upon return. of the item's shipment.

Please Note: We do not refund shipping charges or refund items after 10 days.

All returned items that have been opened must be intact and you must have spoken to a representative to have the return authorization number BEFORE. Returned items will be refused at your expense if you have not contacted us before.

All refunds are sent back to the same original source of payment.

If you have damaged an item by mistake:

If for any reason you have damaged an item, such as torn or snagged on the job, send it back to us and we will repair your Fantic Canada item from Emobilite.ca, and give you a quote. this repair. Proof of purchase is required. After 1 year, a small supplement will be applied according to the various guarantees of our different models of the Fantic Canada range.

All clearance items, E-Bike are final sale.

Fantic Canada from Emobilite.ca,

April 1, 2021

By the Administration of Emobilite.ca for Fantic Canada E-Bikes

Office: +1 (579) 436-8777

12-B rue Principale South, Sutton, QC. Canada, J0E 2K0

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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